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What are the shipping costs at Funkytex?
Your package will be shipped with DHL. You can find the shipping costs in the table below. Once your order is ready for shipment, you will receive an email notification. The shipping and delivery costs are a fixed price for:
| Country | Cost |
|---|---|
| Netherlands | € 6.50 |
| Belgium | € 8.95 |
| Germany | € 12.95 |
| France | € 16.95 |
| Austria / Poland | € 14.95 |
| Ireland / Estonia | € 24.95 |
| Italy / Spain / Portugal | € 23.95 |
| Luxembourg | € 10.95 |
| Slovenia | € 17.95 |
| Slovakia / Hungary | € 17.95 |
| Denmark | € 27.95 |
| Finland / Croatia | € 32.95 |
| Latvia / Lithuania | € 24.95 |
| Greece | € 24.95 |
For orders from €80,- shipping is free for Belgium and the Netherlands. For orders from €145,- shipping is free for France, Germany, Austria, Poland, and Luxembourg. This applies to packages with a maximum size of 80 x 60 x 50 CM and a weight of 22 KG.
For individuals:
You can track your package via the email we send with the track and trace code. If your package is delivered to a DHL Parcelshop, you have 7 days to pick it up. If you do not collect your package within this period, return costs will be charged to us. As a result, we are required to charge shipping costs if we need to resend the package. Additionally, we cannot refund the purchase amount of your order. This also applies to incorrect address details. Please check all your details carefully to ensure that DHL can deliver the package correctly and does not have to return it to us.
For businesses:
If the address is invalid or no one is present at the time of delivery, your package will be sent to a DHL depot, where you can schedule a new delivery appointment.
Which payment methods are available at Funkytex?
Customers at Funkytex.com can use the following payment methods:
- iDEAL
- PayPal
- Credit card
- ING Home’Pay
Order a fabric sample at Funkytex
Wij bieden de mogelijkheid om van iedere stof een stofstaal te bestellen. Als u de stof gevonden heeft stuur dan een email naar info@funkytex.com met het artikel en kleurnummer. Wij zorgen ervoor dat deze zo spoedig mogelijk verstuurd wordt.
Returns at Funkytex
It is not possible to return custom-cut fabrics. However, if you receive a completely different color or fabric type, we will, of course, resolve this for you. In that case, please contact us via the contact form and include your order number.
We have taken great care in photographing our fabrics, using a professional photo studio. However, the color of the fabric may vary depending on the screen. If you are unsure about the color or quality of the fabric, we offer the option to order a fabric sample.
Right of Withdrawal
You have the right to cancel your order within 14 (calendar) days of receipt without providing a reason. Please note! This only applies to products that have not been custom-cut. Custom-made items are excluded from the right of withdrawal and cannot be returned.
You will be refunded the full order amount, including shipping costs, within 14 days, provided that the items are returned in good condition. Only the return shipping costs are at your own expense. If you exercise your right of withdrawal, the product, along with all included accessories and, if reasonably possible, in its original condition, must be returned to Funkytex.com within 14 days after registering the return.
Would you like to return (part of) your order? Please contact us via our contact form.
We recommend that you first report any complaints to us by emailing info@funkytex.com. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur. Since February 15, 2016, consumers in the EU also have the option to submit complaints via the ODR platform of the European Commission. This platform can be found at http://ec.europa.eu/odr. If your complaint has not yet been addressed elsewhere, you are free to submit it through the European Union’s platform.
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Fast & reliable service
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Extensive & changing range
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Free shipping from €80 NL/BE
Frequently Asked Questions
Orders placed on weekdays before 3 p.m. will be shipped the same day. In the Netherlands, you will usually receive your order within 1-2 business days. For Belgium and other countries, the delivery time may be slightly longer. Is a product out of stock? Then we will contact you as soon as possible to inform you about this and offer an appropriate solution.
You can reach us fastest at info@funkytex.nl – we usually respond within 30 minutes. You can also call us at 06 – 25234545. You may get our voicemail; we will call you back as soon as possible. Do you prefer to use a form? Then please fill in the contact form in – we are happy to help you!
In our webshop you can pay safely and easily with the following payment methods:
- iDEAL
- Credit card (Visa, Mastercard, American Express)
- PayPal
- Bancontact
- KBC/CBC Payment Button
- Belfius Pay Button
Did the payment fail? Then your order will be cancelled automatically.
Fabrics cut to size that match the description and color cannot be returned. Please note that colors on a screen may always vary slightly from reality.
Having doubts about a fabric or color? Ask for a sample in advance via our contact form.
Did you accidentally receive a totally different fabric or color than you ordered? Then of course we will solve this in consultation with you.
Yes, we are happy to send you a sample if you would like to see the fabric first.
Send an email to info@funkytex.com with the product code of the fabric. This code can be found on the product page.
You can request a maximum of 3 samples per request. We will send them to you as soon as possible.
We have ample stocks of most fabrics available.
Do you need a larger quantity? Feel free to send us a message with the product code or name of the fabric and the number of meters you need at info@funkytex.com or call us at 06 – 25234545. We will check stock immediately and be happy to think with you about the possibilities.
Can’t find a particular fabric on the site? Let us know – our specialist will gladly search with you or offer an alternative.
Yes, all prices on our website include 21% V.A.T. unless otherwise stated.
Are you a business customer? Then please note that the prices are displayed including VAT. You will of course receive the VAT itemized on the invoice.
Your order will be shipped with DHL. Shipping costs are as follows:
- Netherlands: €6.50
- Belgium: €8.95
📦 Free shipping:
For orders over €80, shipping is free for both the Netherlands and Belgium.
Ordering from another country? Then view all shipping rates on our customer service page or contact us.
After your order, you will automatically receive a shipping confirmation email once your package has been shipped.
Yes, you can simply place your order through our website and pick it up during business hours.
Please do call us in advance on 06 – 25234545 to make an appointment so you can be sure someone will be there.
Upon pickup, we will of course refund you the amount paid for shipping costs.
If an item is unexpectedly out of stock, we will always contact you to discuss a suitable alternative.
If we can’t work it out together? Then we will refund the excess amount to your account within 10 days. In that case we ask you to send us your IBAN by e-mail.
Please note: Items already cut to size for your order cannot be cancelled.
Would you like to combine multiple fabrics for a set, for example? If so, please mention this in the comments field when ordering – then we will take extra account of this.
Yes, that is possible! We have a large network of suppliers and can often supply fabrics that are not (yet) in the webshop.
Please feel free to email us at info@funkytex.com or call us at 06 – 25234545 with your requirements. Please include as many details as possible, such as the color, type of fabric or what you want to use it for.
We are happy to work with you to find a suitable solution.
Yes, you will receive a confirmation email immediately after placing your order.
Didn’t receive anything? Then check your spam or junk mail folder. Is the mail not there either? Please contact us via info@funkytex.com – We will gladly send the confirmation again.
You can cancel an order only if it has not yet been processed or cut to size. Because many of our fabrics are specially cut to size, in most cases cancellation is not possible once we have started work on your order. In doubt? Then contact us as soon as possible at info@funkytex.com and we will see if anything is still possible.
Have a question? Feel free to contact us by phone or email – we will respond as soon as possible.
Do you have a complaint? Please let us know immediately. We always think with you and together we will find an appropriate solution.
You can reach us at info@funkytex.com.
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Fast & reliable service
-
Extensive & changing range
-
Free shipping from €80 NL/BE
Discover our promise: Fast & Reliable Service – for an effortless shopping experience.
Surprisingly Varied: Discover Our Extensive & Ever Innovative Collection.
Do you order fabrics for more than €80? Then we will deliver your order for free in NL/BE