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Customer Service
Ordering
Found the fabric you need? Enter the number of metres you require in the “quantity” field. Orders start from 1 metre, with increments of 0.5 metre. Then click the pink “Add to basket” button to add the fabric to your order.
Not sure about the colour, quality or texture? Order a fabric sample first for just £1.50 via the product page. We’ll dispatch your sample as quickly as possible, so you can assess the fabric properly before placing your order.
Ready to complete your order? Please review your basket carefully and click “Proceed to checkout” to finalise. Please note: once your order has been placed, we are unable to make any changes, as we process your order exactly as submitted.
Payment
At Funkytex, you can pay easily, quickly and securely with whichever payment method suits you best.
You can pay safely with:
- iDEAL
- Apple Pay
- Credit card (Visa & Mastercard)
- PayPal
- Bancontact
- KBC/CBC Payment Button
- Belfius Pay Button
All payments are processed via a SSL-secured connection. This means your data is transmitted in encrypted form and is fully protected at all times. Your payment details are also never stored on our servers.
Shipping
We dispatch your order quickly and carefully with DHL. Once your order has been shipped, you will automatically receive an email with a Track & Trace code, so you can easily follow your parcel every step of the way.
| Country | Shipping costs |
|---|---|
| Netherlands | € 6,50 |
| Belgium | € 8,95 |
| Luxembourg | € 10,95 |
| Germany | € 12,95 |
| Austria / Poland | € 14,95 |
| France | € 16,95 |
| Slovenia / Slovakia / Hungary | € 17,95 |
| Italy / Spain / Portugal | € 23,95 |
| Ireland / Estonia / Latvia / Lithuania / Greece | € 24,95 |
| Denmark | € 27,95 |
| Finland / Croatia | € 32,95 |
Free delivery
Enjoy free delivery on orders from:
- 🇬🇧 € 80,- to the United Kingdom
- 🇧🇪 € 80,- to Belgium
- 🇫🇷 🇩🇪 🇱🇺 🇦🇹 🇵🇱 € 145,- to France, Germany, Luxembourg, Austria and Poland
Free shipping applies to parcels with a maximum size of 80 × 60 × 50 cm and a maximum weight of 22 kg.
Private customers
Once your order has been dispatched, you will receive a Track & Trace code by email so you can easily follow your parcel. If you choose delivery to a DHL ServicePoint, you will have 7 days to collect your parcel.
If the parcel is not collected in time, it will automatically be returned to us. Would you still like to receive it after that? We will charge the shipping costs again for redelivery. So always make sure your address details are correct and collect your parcel on time.
Businesses
Ordering on behalf of a company? We can deliver your order to your preferred business address. It is also possible to collect your order by appointment. If you would like to arrange a collection, please contact our customer service team in advance. We will be happy to find a convenient time with you.
Order a fabric swatch
Not sure about the colour, texture or quality of a fabric? Simply order a fabric sample via the product page. For € 1.50 you’ll receive a fabric sample so you can assess the colour and quality at home before placing a larger order.
Benefits of a fabric sample:
✔ See the true colour in real life
✔ Feel the quality and texture of the fabric
✔ Avoid any surprises when you order
✔ Easy to add from the product page
Returns & right of withdrawal
Fabric cut to order
Our fabrics are cut to your exact measurements especially for you. This means these products fall under bespoke/made-to-measure goods and are exempt from the statutory right of withdrawal. Fabrics cut to order therefore cannot be returned.
Not sure about the colour, texture or quality of a fabric? Simply order a fabric swatch from the product page beforehand. That way you can check the fabric at home before placing a larger order.
Have you received an incorrect or damaged product?
Of course, we’re happy to sort that out for you. Please get in touch with us as soon as possible via the contact form or WhatsApp and include your order number. We’ll look into your report straight away and work together to find the right solution.
Frequently Asked Questions
Answer to your questions
How long does delivery take?
What are the shipping costs?
Can I track my order?
What if my parcel is not delivered or collected?
Which payment methods do you accept?
Can I order a fabric swatch?
Can I return fabric that has been cut to length?
How does the right of withdrawal work?
Do the colours on screen look different?
Do you offer volume discounts?
Answer not found?
View all frequently asked questionsContact
Can’t find your question?
Feel free to get in touch. We’re happy to help.
Phone
06 – 25 23 45 45Address
Nederland
Availability
Mon – Fri: 09:00 – 17:00
Response within 1 business day