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What are the shipping costs at Funkytex?
Your package will be shipped with DHL. You can find the shipping costs listed in the table below. Once your order is ready for shipment, you will receive an email notification. The shipping and delivery costs are a fixed price for:
| Country | Cost |
|---|---|
| Netherlands | € 6,95 |
| Belgium | € 7,95 |
| Germany | € 13,50 |
| France | € 17,50 |
| Austria / Poland | € 15,95 |
| Ireland / Estonia | € 24,95 |
| Italy/ Spain / Portugal | € 24,95 |
| Luxembourg | € 11,95 |
| Slovenia | € 18,95 |
| Slovakia / Hungary | € 18,95 |
| Denmark | € 29,95 |
| Finland / Croatia | € 34,95 |
| Latvia / Lithuania | € 26,95 |
| Greece | € 26,95 |
For orders of €60 or more, shipping is free to Belgium and the Netherlands. For orders of €130 or more, shipping is free to France, Germany, Austria, Poland, and Luxembourg. This applies to packages with a maximum size of 80 x 60 x 50 CM and a weight of up to 22 KG.
For individuals:
You can track your package using the tracking code provided in the email we send. If your package is delivered to a DHL Parcelshop, you have 7 days to pick it up. If you do not pick up the package within this time, return costs will be charged to us. Therefore, we will have to charge you shipping costs if we need to resend the package. Additionally, we will not be able to refund the purchase amount of your order. This also applies to incorrect address details. Please check all your information to ensure that DHL can deliver the package correctly and does not have to return it to us.
For businesses:
If the address is invalid or if you are absent, your package will be sent to a DHL depot, and you can schedule a new delivery appointment.
What payment methods are available at Funkytex?
Customers can use the following payment methods at Funkytex.com:
- Ideal
- PayPal
- Creditcard
- ING home pay
Order a fabric sample at Funkytex
We offer the possibility to order a fabric sample for any fabric. If you have found the fabric you are interested in, please send an email to info@funkytex.com with the item and color number. We will ensure that it is sent to you as soon as possible.
Returns at Funkytex
It is not possible to return custom-cut fabrics with us. If you have received a completely different color or type of fabric, we will, of course, resolve this for you. In that case, please contact us via the contact form and include your order number.
We have taken great care in photographing our fabrics using a professional photo studio. However, the color of the fabric may vary depending on the screen. If you are unsure about the color or quality of the fabric, we offer you the option to order a fabric sample.
Right of Withdrawal
You have the right to cancel your order up to 14 calendar days after receipt without giving any reason. Note! This only applies to products that are not custom-cut. Custom-made items are excluded from the right of withdrawal and cannot be returned.
You will be credited the full order amount, including shipping costs, within 14 days, provided you return the items in good condition. Only the costs for returning the items are at your own expense. If you exercise your right of withdrawal, the product, with all delivered accessories and, if reasonably possible, in its original condition, must be returned to funkytex.com within 14 days of notifying the return.
Would you like to return (part of) your order? Please contact us via our contact form.
We recommend that you first inform us of any complaints by emailing info@funkytex.com. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur. Since February 15, 2016, it has also been possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint has not yet been dealt with elsewhere, you are free to file your complaint via the platform of the European Union.
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Fast & reliable service
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Extensive & changing range
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Free shipping from €60 NL/BE
Frequently Asked Questions
All products in stock (if ordered before 4 p.m.) will be delivered to your home within 1 to 3 business days. If items are out of stock you will be notified.
FUNKYTEX is fastest and best reached by mail. If you send an e-mail, in most cases it will be answered within 30 minutes. By phone is also possible via 013 number but then you may still hear the automatic telephone answering machine. The team at FUNKYTEX does everything possible to have the orders delivered to the customer the next business day, so the customer service staff is often busy with the administrative operations of this. You can also use the contact form.
In FUNKYTEX’s online store you can pay simply and safely in the following ways: – IDeal – ING Home’Pay – PayPal – Credit card payment Orders whose payment has failed are automatically canceled.
Custom cut items that match the description and color may not be returned. Colors on the screen always differ from reality. You have the option of requesting a sample in advance. Should you have received a totally different fabric or color, this will of course be resolved in consultation with FUNKYTEX.
If you are in doubt about the color or quality when ordering, you can request a fabric sample by sending an email to info@funkytex.com stating the item number and color number.
Of many fabrics we have enough in stock, should we not have enough, it will be back in stock within a few days. Some fashion fabrics may be completely sold out and no longer come in.
For individuals, all prices listed include V.A.T. For companies, all prices listed are exclusive of V.A.T.
For individuals, FUNKYTEX charges €6.95 shipping costs per package in the Netherlands up to 20 KG. With an order of more than € 60,- in NL/BE, the shipping costs are for the account of FUNKYTEX. For FR/DE/AT/PL/LU this is from €130 per order. Of course, we always try to keep the cost of shipping your order as low as possible. For orders to : Netherlands : €6.95 Belgium: €7.95 Germany: €13.50 Luxembourg: €11.95 France: €17.50 UK: €10.95 For orders outside of Europe, please contact FUNKYTEX customer service.
Yes, you can simply place your order through our website and pick it up yourself during business hours. Please call in advance for an appointment due to absence. You will then receive a refund of the amount paid for shipping costs from us, of course.
If an item is sold out we will contact you for an alternative. However, should we not be able to resolve this, we will refund the overpayment within 10 days to the account number which you then provide us with by email. (Items that have already been cut for the purpose of an order cannot be cancelled, if you have selected items for a set, for example, please mention this in the comments so that we can take it into account).
If this is the case, please make the request via email or stop by, in most cases we can arrange this for you.
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Yes, you will receive these by mail. Did you not receive it? Then look in your “junk mail” or “spam” folder, perhaps the mail is there. Otherwise, please contact us and we will still send it to you.
If you wish to cancel an order, it is advisable to contact us as soon as possible. Only if the order has not yet been processed can we cancel it.
In case of questions you can call us or of course email us, we will respond to your inquiry as soon as possible. We ask that you report complaints to us right away by contacting us. We will always work with you to find an appropriate solution.
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Fast & reliable service
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Extensive & changing range
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Free shipping from €60 NL/BE
Discover our promise: Fast & Reliable Service – for an effortless shopping experience.
Surprisingly Varied: Discover Our Extensive & Ever Innovative Collection.
Do you order fabrics for more than €60? Then we will deliver your order for free in NL/BE